Frequently Asked Questions

Yes, absolutely! You can scale your server resources (RAM, CPU vCores, or storage) up or down at any time directly through the client billing portal. Upgrades apply instantly with zero data loss or IP changes, and you are only charged the prorated difference for your remaining billing cycle.

No. We do not enforce artificial slot limits on our game servers. You are free to configure your server player capacity to as many slots as your allocated memory and CPU power can comfortably sustain without paying extra slot fees.

Yes! We provide free automated migration assistance. Whether moving from another provider to SkyNodes, our technical team can transfer all your worlds, player data, modpacks, plugins, and custom configurations with zero downtime. Simply open a support ticket after ordering.

No port forwarding is required! Every server deployed on SkyNodes includes dedicated public ports and IP allocations. Your community and friends can join immediately using your provided server IP or a free custom subdomain.

We operate high-availability Tier-3 and Tier-4 datacenters strategically positioned globally: India (Mumbai), Singapore, and Germany (Falkenstein). Each location features multi-homed low-latency BGP fiber routing and Path Anycast anti-DDoS protection.

We accept all major Credit and Debit Cards (Visa, Mastercard, American Express), PayPal, UPI, NetBanking, and popular domestic and international payment gateways for smooth, secure transactions.

Yes, we provide a hassle-free 7-day money-back guarantee on all game hosting services. If you are not completely satisfied with your server performance, open a support ticket within 7 days of ordering for a full refund.

To safeguard our high-frequency hardware and network from automated abuse, we do not offer unattended free trials. Instead, our 7-day risk-free money-back guarantee allows you to evaluate our server speed, panel, and low-latency network with complete confidence.

Yes! We support cryptocurrency payments via secure crypto payment gateways, accepting Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), USDT (Tether), and other popular digital currencies.

None at all. The price you see at checkout is the exact recurring amount you will pay. All plans include 17+ Tbps DDoS mitigation, automated hourly backups, MySQL databases, and unmetered traffic without surprise surcharges.

You can cancel your subscription with a single click inside the client billing portal at any time. You can choose to terminate the service immediately or allow it to expire gracefully at the end of your prepaid billing term.

We power servers with high-frequency enterprise processors tailored to your plan type: Budget plans run on reliable Intel® Xeon® Gold 6154 CPUs; Standard plans utilize high-throughput AMD EPYC™ 7F72 processors; and Premium plans leverage top-tier AMD Ryzen™ 9 9950X / 7950X3D processors running up to 5.7 GHz for unmatched single-core tick performance.

Storage matches your plan tier: Budget plans feature high-speed Enterprise HDD storage; Standard plans are equipped with fast Enterprise SSDs; and Premium plans deliver blazing-fast PCIe 4.0 NVMe storage capable of 7,000+ MB/s read/write speeds for instant world loading and chunk saving.

For vanilla servers with 2–5 players, 4GB to 6GB is ideal. For active servers with plugins or medium modpacks, 8GB to 12GB is recommended. For massive modpacks (like All the Mods or Darkness Falls) or large 50+ player communities, 16GB to 32GB ensures zero hitching and headroom for garbage collection.

Yes! Dedicated IPv4 addresses can be added during checkout or at any time through the client portal, allowing you to connect directly on default game ports (such as 25565 for Minecraft or 30120 for FiveM) without custom port numbers.

We offer a 99.9% network uptime SLA backed by redundant A+B power feeds, enterprise hardware failover, and multi-homed Tier-1 transit carriers (including Lumen, Telia, and NTT) with automated BGP rerouting.

Yes, all services include always-on Path Anycast DDoS mitigation capable of filtering volumetric attacks exceeding 17+ Tbps. Our specialized Layer 7 filters inspect traffic in real-time to neutralize game-specific exploits (UDP reflection, SYN floods, Minecraft query floods) in under 10 milliseconds without dropping legitimate players.

You can reach our 24/7/365 support team by opening a ticket inside the Client Area, chatting in our community Discord server, or emailing support@skynodes.in. Our average initial response time is under 15 minutes.

Yes! Our game control panel features a 1-click modpack and plugin installer for CurseForge, Modrinth, Paper, and Spigot. If you are uploading a custom modpack or need guidance configuring mods, our technicians are happy to assist.

Our primary support is conducted in English and Hindi, but our global team can assist in multiple other languages with real-time translation tools to ensure clear communication for international server owners.

Yes! If your server is crashing, experiencing tick drop, or failing to start, simply submit a ticket with your server logs. Our technicians will diagnose crash logs, identify corrupted chunks or faulty plugins, and provide actionable fixes.

Yes, all game hosting plans include semi-managed support covering server installation, panel troubleshooting, network diagnostics, and backup restoration. Fully dedicated managed SLA tiers are also available for large gaming networks and enterprise communities.

Yes! We maintain an active Discord community where you can chat with fellow server creators, participate in giveaways, get rapid assistance from our staff, and stay updated on network announcements. Click the Discord button below to join.