Privacy Policy
Your privacy matters to us. Learn how SkyNodes collects, uses, stores, and protects your personal information.
Privacy Policy
Transparent & Secure Data Handling
SkyNodes ("SkyNodes", "Company", "we", "our", "us") is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access our website, client portal, control panels, servers, APIs, and related hosting services.
1. Scope of This Policy
Applicability & Boundaries
This Privacy Policy applies to:
This policy does not apply to third-party websites, applications, or services not owned or controlled by SkyNodes.
2. Information We Collect
Direct, Automated & Service Data
2.1 Information You Provide Directly
When you register an account or purchase services, we may collect:
You are responsible for ensuring the accuracy and freshness of this information.
2.2 Automatically Collected Information
When you access our website or services, we may automatically collect:
This telemetry helps us maintain security, prevent unauthorized abuse, and optimize platform performance.
2.3 Service-Related Data
If you utilize hosting services, we may collect:
3. Legal Basis for Processing
Statutory Justifications
We process personal data based on:
Performance of a Contract
Delivering, provisioning, and maintaining hosting services and account management.
Legal Obligations
Compliance with tax accounting, financial reporting, fraud prevention, and court mandates.
Legitimate Business Interests
Network security, infrastructure stability, DDoS mitigation, and anti-abuse detection.
Your Consent
Explicit permission provided for specialized communications or optional features where required by law.
4. How We Use Your Information
Operational Use Cases
5. Payment Processing
PCI-DSS Compliant Gateways
All payment transactions are processed through trusted third-party providers such as Stripe and PayPal.
No Card Storage: SkyNodes does not store complete credit card numbers, CVVs, or sensitive magnetic stripe data on its servers.
Payment providers handle sensitive financial information under their own rigorous privacy, security, and PCI-DSS compliance standards.
6. Data Retention Policy
Lifecycle Schedules
We retain personal data only as long as necessary for operational, security, and legal purposes:
After applicable retention periods expire, data is securely overwritten or permanently destroyed.
7. Data Sharing and Disclosure
Sub-Processors & Partners
We may share limited data with:
We strictly share only the minimum information necessary for service delivery, infrastructure maintenance, or legal compliance.
We never share, license, or sell personal data for advertising resale.
8. Law Enforcement Requests
Judicial & Regulatory Compliance
We may disclose information if required by:
SkyNodes reserves the right to cooperate fully and comply with valid legal subpoenas, court orders, and requests from authorized agencies.
9. Data Security Measures
Technical & Physical Safeguards
We implement industry-standard security practices including:
Disclaimer: Despite these rigorous physical, technical, and operational safeguards, no system or data transmission across the internet can guarantee absolute, impenetrable security.
10. User Responsibilities
Account Hygiene & Protections
You are responsible for:
12. International Data Transfers
Cross-Border Cloud Infrastructure
Your data may be stored or processed in data centers located outside your country of residence (such as facilities in India, Singapore, or Germany). By using our services, you consent to such international data transfers.
We take all reasonable and standard contractual measures to ensure rigorous data protection regardless of server physical location.
13. Your Data Rights
Access, Correction & Export
Depending on your jurisdiction, you may have the right to:
Requests must be submitted through the official support ticket system. We may verify identity before fulfilling requests.
14. Account Deletion
Effects of Removal Requests
If you request account deletion:
- Active services will be immediately terminated.
- Hosted data and configurations will be permanently and unrecoverably removed.
- Billing and invoice records may be retained for statutory tax and legal compliance.
- Abuse records may be retained indefinitely for infrastructure security reasons.
Account deletion requests do not reverse accrued billing obligations or outstanding invoices.
15. Third-Party Services
Software Integrations & External Platforms
Our platform integrates trusted industry software such as:
We are not responsible for the independent privacy practices of third-party platforms. Users are encouraged to review their policies separately.
16. Children's Privacy
Age Limitation Protections
Our services are not intended for individuals under 14 years of age. We do not knowingly collect personal data from minors.
If we become aware that personal data has been inadvertently gathered from a minor, we will take immediate steps to delete the record.
17. Business Transfers
Mergers & Restructuring
In the event of a merger, acquisition, corporate restructuring, or asset sale, user data may be transferred as part of ordinary business continuity operations.
Any successor entity will be required to honor this Privacy Policy in full.
18. Limitation of Liability
Scope of Responsibility
While we take all reasonable measures to protect personal information, SkyNodes is not liable for:
19. Changes to This Privacy Policy
Periodic Policy Updates
We may update this Privacy Policy periodically to reflect operational, security, legal, or regulatory changes.
The updated version will be published directly on our website with a revised date. Continued use of services constitutes acceptance of the updated policy.
20. Contact Information
Privacy & Data Inquiries
For privacy-related inquiries, data requests, or complaints, please contact us through the official support ticket system in your client area or directly via our contact form.