Refund Policy
Terms and conditions governing the refund process and eligibility criteria for SkyNodes hosting services.
1. General Refund Eligibility
Criteria & Core Guidelines
This Refund Policy outlines the conditions under which refunds may or may not be issued for services purchased from SkyNodes ("Company", "we", "our", "us"). By purchasing any service, you agree to this policy.
2. Non-Refundable Services
Strict Exclusions
The following services are strictly non-refundable:
VPS Services Allocation Policy
Due to the nature of instant provisioning and dedicated infrastructure allocation, VPS services cannot be refunded under any circumstances.
3. Refund Conditions
Grounds for Denial & Time Limits
Refunds may be denied if:
The refund request lacks a valid and verifiable reason. Simply deciding you no longer wish to use the service after having already used it — for example, after 2 or more days of active use — does not constitute a valid reason for a refund.
We reserve the right to audit and investigate server logs and resource usage before approving any refund.
4. Chargebacks & Payment Disputes
Zero-Tolerance Chargeback Policy
Filing a chargeback or payment dispute without contacting support first will result in:
We reserve the right to dispute fraudulent chargebacks vigorously with complete technical, connection, and telemetry logs.
5. Refund Method
Payment Processing Terms
Approved refunds will:
We are not responsible for processing delays caused by intermediary banks, financial institutions, or external payment processors.
6. Service Cancellation
Billing Cycles & Cancellation Protocol
- Services must be canceled through the client area before the scheduled renewal date.
- Failure to cancel prior to renewal does not automatically qualify you for a refund once the billing invoice is executed.
- Service cancellation does not reverse previous legitimate charges.
7. SLA Credits vs Refunds
Outage Compensation Distinction
If uptime falls below the guaranteed threshold (for eligible paid plans):
8. Fraud Prevention
Risk Mitigation & Security
We reserve the right to:
Fraudulent activity will result in immediate and permanent account termination.
9. Modifications to This Policy
Terms Amendments
We reserve the right to update this Refund Policy at any time. Updated versions will be published directly on our website.
Continued use of our website and services following any modifications constitutes your acknowledgment and agreement to the revised policy.